I am using VU 43inch LED TV from Dec 2017, I had a good experience till Last month and was happy using the same. I bought this product through Flipkart going through all the reviews. Also I referred many of my friends and Gifted this product to 2 of my family members. Last month while watching TV, suddenly the display gone off and audio went off in 15min. This happened suddenly without any damage caused by us, also I don’t suspect any voltage issue as I am using voltage stabilizer.
I was surprised and called Customer support, executive arrived and attend the service and informed it could be PCB issue which will cause 2K approx. and mentioned it will take 1 week to receive the spare parts. After a week Executive came up with new PCB and attempted to install, but there was a mismatch in part and saying as wrong part number is ordered. Again went to order the correct part and it took one more week to get the part. Last week Saturday(30th Nov) executive came with correct PCB and attempted to assemble, finally told the issue is not with PCB, display is not working which will cost approx. 17K and finally I paid 650rs for service.
It was real shocking for me and had many taught in my mind, How trustworthy VU brand is? Will it last for only 2 years and after that we need to throw it off? Previously I had Sony TV which I was using almost 8 years and still its working without any fault. Also I am answerable to my relative if the VU TV which I gifted stops working as my TV stop working.
Is it a short term Use and Throw product? Is all the Reviews mentioned in Flipkart/Amazon is fake? How trust worthy is your product?
This brand really put me in a situation without watching TV from past 1 month now.