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Home > Ecommerce and Online Business > Travel Websites > Yatra > They charged me for an unconfirmed air ticket

They charged me for an unconfirmed air ticket. Review on Yatra

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Asd India
They charged me for an unconfirmed air ticket
Feb 16, 2012 06:01 PM 2380 Views
(Updated Feb 16, 2012 05:57 PM)

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I booked an air ticket with Yatra.com today. They have charged my credit card while the status of the ticket is unconfirmed. The email mentioned that they will confirm me within 3 hours but no call or confirmation has come. Am I supposed to keep waiting for them? I can't book another ticket as they have already charged my credit card. I called on customer care. The call just keeps going in loop as the reference number issued to me in invalid. I would recommend everyone to stay away from Yatra.com.


I booked a similar ticket (return ticket) from via.com after 10 minutes and everything went t fine.

Brand Response

Dear Customer,
Warm greetings of the day from yatra.com.
We sincerely regret the inconvenience this may have caused you, as this is most definitely not the level of service we aim to provide our customers. Our team has been in contact with you on the above post. Due to a technical glitch the booking was not confirmed under yatra reference 16021217358. We have already processed the full refund on the same and the Bank would take 2-3 days to credit your account.
Once again, please do accept our apologies for the inconvenience faced by you in this regard. We assure you of our best services at all times, and hope to continue to service your travel requirements.
Should you require any further assistance, please call us on 1860 5000 500 / 1800 1029 900 or alternatively write to support@yatra.com
Best Regards,
Yatra Care

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By: Yatra Deactivated | Feb 17, 2012  02:01 PM imageComments 1

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