May 30, 2009 12:16 AM
18120 Views
(Updated May 30, 2009 12:21 AM)
I am a distraught owner of whirlpool Iceberg from the last 4 years. We previously owned Hyderabad Allwyn which gave absolutely no problem for 20 years! But since165L was not enough we decided to buy a new big refrigerator. While looking around we found that Whirlpool is better than other refrigerators primarily because of interiors and accessories. Everything inside can be removed and cleaned including the attachments in the freezer. The toughned glass interiors are easy to wash and are strong. However unfortunately these are the only things you can judge in the shop. Durability and service you experience only after the purchase.
Barely one year had passed since our puchase and the refrigerator stopped cooling. We called the service center and the next day they sent an engineer who told us that the compressor has to be replaced. Since the product was under warranty within a week they replaced the compressor and charged only service charges.
However after 14 months or so the refrigerator's cooling capacity decreased and everything inside started to spoil. We again called the service center, they sent an engineer who told us that there is oil in the filter. I was told that the refrigerator's compressor was throwing oil which was sticking in the filter thus blocking the gas circulation and preventing cooling. We were charged around Rs 1300-1400 for changing the filter and re-filling the gas. However barely after 6 months the refrigerator stopped cooling again and the engineer again told us that compressor has thrown oil in the filter. I asked him to replace the compressor as I thought the problem is recurrent and the compressor is faulty. However they refused to change the compressor and again charged us Rs 1300-1400 for replacing the filter and gas. Also after the replacement the refrigerator started making lot of noises. We complained to the service center but they didn't bother. Now again after 15 months the cooling has gone down. Now I am thinking of disposing off the refrigerator.
I also came to know that my aunt who had bought the same model and one family friend who had purchased the same model faced problems within two years of their puchase. I believe there is some serious problem in whirlpool compressors and I do not recommend anyone to go with whirlpool.
