Nov 13, 2020 02:22 PM
10213 Views
(Updated Nov 20, 2020 02:08 PM)
Experience with Vedantu,
Vedantu A worst sales and customer care service I have ever seen.
My younger brother has joined vedanut after having some conversation with Vendatu sales team. Even I was not satisfied with the promises sales person made over call, but some how he insisted me to join Vedantu and I agreed.
His a/c has been deactivated and he is continuously trying to reach Vedantu care and sales person to do the need full to activate his a/c and its been 14/15 days and still there is no resolution.
One of the worst service I have ever seen.
There is no clarity to any individual to/from he is reaching.
Every individual has different fee structure and amount.
Not a single person is taking a responsibility to work and close this incident. they are just passing from one to other.
Customer care need at least 48-72 hours to ans any queries and give confirmation. at the end not doing anything.
Sales team is busy in meeting with senior person from 9:00 AM to 11:00 PM. not sure when they are actually doing sales work.
Most annoying part if you say ok, lets close the a/c, dont want to continue and after 3-4 hr he is getting again call from someone else to pay some amount to reactivate account.
If possible ask them to keep everything in written in mail.
Vedantu is a organisation which need proof of everything. even if you would have just said Hi to Vedantu sales or customer care members
