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Was okay, but now worse. Review on TripFactory

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70%

4.23

2,164 Votes

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About TripFactory

At TripFactory, we believe travel is more than just a journey—it’s a deeply personal experience. As one of India’s leading online travel platforms, we specialize in delivering customized holiday packages that cater to your every need—whether it’s a romantic escape, family adventure, luxury vacation, or group tour. From flights and hotels to sightseeing and visa support, we offer end-to-end travel solutions—all in one place.

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https://www.tripfactory.com

sumedhgaikwad83

India

1 Review

1 Follower

Was okay, but now worse

Oct 27, 2024 10:57 PM 102 Views (via Mobile)

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TFcare Cares

TFcare is working closely with MouthShut.com to enhance customer satisfaction.

Have done 2 trips with them. Thailand was okay but the latest one of Azerbaijan was filled with mismanagement, awful local staff and plain ineptitude

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Brand Response

Dear Sir,
Greetings from Tripfactory!
Thank you for sharing your experience with us. I regret to hear that your recent trip to Azerbaijan did not meet the standard we aim to uphold, especially after your previous journey to Thailand. We truly appreciate that you have traveled with us multiple times, and it’s disappointing to learn that this trip was impacted by issues with management and local staff support.
Mismanagement and lack of quality support are areas we are actively working to improve, especially as we recognize how critical seamless coordination and responsive, knowledgeable assistance are to a memorable trip. Your feedback regarding local staff performance in Azerbaijan will be shared with our in-destination partners to ensure our team is better prepared to handle all aspects of the journey, from logistics to the quality of customer care.
Thank you for your continued trust in us, and please know that we are committed to enhancing our services to restore your confidence. Should you choose to travel with us again, we’ll make every effort to provide an experience that truly reflects the high standards we strive for.
Regards,
TF Care