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Travolook not providing refund even after 25 days. Review on Travolook

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About Travolook

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Contact Details

747, Basement, Udyog Vihar, Phase V, Sector 19, Gurugram 122008, HR

+91-124-6434800

menonsuraj25

India

1 Review

Travolook not providing refund even after 25 days

Aug 03, 2022 01:51 PM 663 Views

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I had placed an order at Travolook on July 7th. Reference number: REF066482495

However after the money was deducted, I got a call saying that the booking was cancelled and refund would be initial in 24 hours. It has been 25 days and I am yet to receive any communication regarding the refund.

I have sent over 10 emails and called there customer care service 5 times. Every time the reply I get is that the team is working on it OR that it will be refunded in 5-7 working days, but the refund never comes. Nor are they ready to give any proof that they have initiated a transaction from their side.

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Brand Response

It is never our intention to cause you any inconvenience, we would like to inform you that flight fares are dynamic in nature, and we have refunded the amount back into the original form of payment, the next time you book a ticket with us, we will give you the best available discount, and you have our direct number to reach us.