Worst and inhuman trip. Review on Travel Triangle

I'm writing this to you to share my worst travel experience so far and the inhuman treatment I got from TravelTriangle & Flytrail Backpackers Tour Travel Opc Private Limited for my honeymoon tour to Bali.

I had made a booking for Honeymoon Bali trip from Mumbai from March 16th to 22nd, 2020 through Flytrail Backpackers Tour Travel Opc Private Limited agency tied up with Travel Triangle. I had made full advance payment of Rs. 63, 100/ by February 10, 2020 in 4 installments.

Seeing the severity of the Coronavirus - Covid 19 outbreak which was unexpected to spread and become Pandemic in such a short time and the instructions of Indian Government to refrain from travel and various new actions being taken each day to curb the spread of virus in India , I had requested both TravelTriangle and Flytrail Backpackers Tour Travel Opc Private Limited to postpone my trip a week before the departure i.e. on 9th March 2020. Till then I hadn't received any booking vouchers from Travel Triangle which means bookings were not confirmed for hotels and activities. I had received booking vouchers on 11th & 12th March 2020 at 10: 04 PM.

Travel Triangle wasn't even bothered to respond to the messages sent through their mobile app. Hence, I had to contact the agent Flytrail Backpackers Tour Travel Opc Private Limited executive i.e. Mr. Indranil, who said that we won't be able to cancel or postpone the tour on such a short notice as there is no harm in traveling to Bali, as it is not affected by Virus nor any ban is imposed to travel to bali. Hence, it's your choice to travel or not, we can't postpone or cancel the tour. Thus, I was forcefully traveling to bali as I was not getting any refund nor my tour was being postponed due to pandemic.

2 days before the departure i.e. on 15th March 2020, I again tried to contact Travel Triangle and Flytrail Backpackers Tour Travel Opc Private Limited to postpone my tour as Government of India started imposing ban on travel departure and arrival in and from various countries. That time Flytrail Backpackers Tour Travel Opc Private Limited executive Mr. Indranil said we could have postponed the tour one week before which I had asked to do on 9th March 2020.

Inspite having the information about the pandemic outbreak, Travel Tirangle and Flytrail Backpackers Tour Travel Opc Private Limited team insisted that we travel or nothing would be refunded. This kind of behavior by the company is in-human. Also the Indian Government had already given travel advisory wherein they had mentioned clearly to refrain from travel.

Inspite of knowing all the above facts, they have been terming it as willful cancellation and no refund will be given if we don't turn up. Kindly let me know cancelling a trip to a region when there is a pandemic outbreak and when the Government of India has asked not the travel is "will full cancellation"?

I suppose that travel triangle is fraud and they squeeze money from customers and not even respond to them.

Travel Triangle and its agent Flytrail Backpackers Tour Travel Opc Private Limited denied to postpone the tour.

Hence, I didn't complete my tour and didn't enjoy the tour. Instead I faced mental stress and trauma and also had to pay additional charges for doctor visit, new return flight booking and various other things.