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Regarding Charging Extra Amount
Mar 19, 2020 01:25 PM 1148 Views (via Mobile)

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Booking ID - 723953


Dear Travel Triangle Team,


I like to inform you that my trip to Maldives was booked dated April 17th to 21st 2020. Because of Global crisis by corona effect, i requested for cancelling or rescheduling my stay at without charging extra amount. But travel triangle is asking extra 15k amount for rescheduling it to oct 27th - 31st 20202. Though there is a gap of 7 months & even as it's off season, prices of stays will b very less compared to other days.


I even contacted Resort & confirmed that they are not charging any amount for cancellation/rescheduling of booking stays till April 30/2020.


So it's not fair to charge me the amount from your end either for cancellation or rescheduling. We are already facing lots of trouble & loss of money because of crona effect. You need to standby us & give full support at this time instead of encashing the moment & charging extra amount.


Kindly keep up the trust by Cancelling my booked stay & refunding my full amount.


Hereby i request you to help me in this which in return helps you to gain more customers by your good will.

Brand Response

Hello Naveen,
We are sorry to hear about your experience. We have made a note of your concern and are working on it now. We assure you that we will provide a resolution soon.
Regards,
Aditi | Team TravelTriangle

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By: TravelTriangle Deactivated | Mar 20, 2020  05:04 PM imageComments 1

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