I've booked my trip from Duniya Zamana (Via TravelTriangle) for 6N7D. I have made all the payments in advance to TT.
Initially, everything looked good about them and TT, their reviews were also good, so I decided to book via TT for this travel agent.
Everything went well until day 4 when the driver refused to give me service. He told me that the driver has not received any payment from the travel agent and hence he will not provide me the service.
I was stuck in the hotel room thinking about what to do now. I received a call from my hotel manager, and to my surprise, he also said that he has not received any payment from the travel agent.
The hotel manager was not allowing me to leave the hotel without paying the amount. My schedule was to leave the hotel at 10.30 for Sagara Beach Resort, Kovalam.
And now here I am stuck in a hotel trying to help myself what to do. I tried calling my agent almost 20 times. Nobody picked up my call. My agent's name was Krishna. I've called him like at least 10 times, at one time he picked up the call, said that he will look into it. After 2 hours, still no resolution.
After a lot of argument with the driver and hotel manager, they asked me to pay their dues (which should have been paid by my agent). I had no other option as I can not leave the hotel without paying the amount and the driver is denying the service because of the same.
I had to pay for the hotel - 3750 and driver 8000.
Now, I booked my trip for 58, 000. I paid to driver 8K and hotel 3.7K. So total = 58K+8K+3.75K = 69.75K.
After this worst nightmare, I've to I will cancel my trip because I had no other option. If I wanted to go further, the driver was demanding more money (approx 5K more) and I was also not sure what if the agent has not made any payment to the next hotels as well.
I've made all the video recordings of my experience with the hotel manager and with the driver. Please watch these below videos.
I've sent emails, calls, and so many messages to TT but from there side, not a single person solved my query. So, if you want to have the worst nightmare of your life, and want to spoil your trip then you should go ahead with TT.
P1 - https://youtube.com/watch?v=yVF3XwaXM7M
P2 - https://youtube.com/watch?v=qPieYPpwlxw
