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Delay in Shipment and No Order Status. No Support. Review on Tradus

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MouthShut Score

29%

1.95

9,369 Votes

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1800-2000-282

akshayhp

Navi Mumbai India

2 Reviews

Delay in Shipment and No Order Status. No Support

May 26, 2014 01:26 PM 28902 Views

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I have ordered a Prosmart 5600mAh Power Bank and my order id-13200882_01. I have ordered it on 20/05/2014. and it was said to me that the product will be dispatched by 21/05/2014. Even when the seller failed to dispatch the item I got the mail stating that they require 1 more day and if tradus.com don't hear from the seller, they will cancel the order.

I asked for the detail again on 24/05/2014. But tradus.com hasn't reverted back to me or when reverted gave foolish answers. I want to cancel the order right away. My contact No- 9975634619 and my mail id- prasadthombare_5387@yahoo.com in case they require it.

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Brand Response

Dear Valued Buyer,
We sincerely regret the experience you have had with the seller-Nautica. Our customer support team member tried to reach you via phone but the call went unanswered.Seems you were busy at that time.
We have initiated a refund of Rs. 361.The refund has been initiated from our end to the credit card or bank account that you originally used to make your payment.The refund will be processed within 24-48 hours and post which your bank may take few days more to reflect this credit in your account. In case of net-banking, banks may take few more days to reflect the amount in your account.
We will certainly take strict actions against the sellers to avoid any such instance in future.Thank you for your continuous patronage towards our website.
Regards,
Sunil
Team Tradus