Jul 17, 2007 11:00 AM
5427 Views
(Updated Jul 20, 2007 12:22 PM)
Ignore this review if you have already read my same review on remit2india which is subsidiary of timesofmoney.
I had a really bad experience in my dealings with quick remit (part of remit2india). I had transferred my money £2500 (almost 2 lakh rupees) some 15 days back but I am still to get that money. It is such a horrible service. They have complete disregard for customer. Customer service and their processes are pathetic. I transferred this money to their intermediary Deutsch bank account. But they are unable to trace transferred money. I sent them at least 5 mails. Called 4 times. Customer service person always gives false promises - that I have called concerned department and it will be done soon; I will definitely call you today; it will be done by xyz date. I I advise everybody to avoid remit2india, quickremit, indiaremit. You may lose your money.
If you look at their terms and conditions below they are horrible
only NRIs can transfer money, but all disputes will be settled only in Mumbai court. that is funny. so u have to fly to mumbai everytime.
8.8 TOML does not guarantee that any instructions will definitely be performed. and TOML will not be responsible for any delay in carrying out or performance of any instructions or transactions due to any reason whatsoever
10 O - THE REMITTANCE FACILITY IS PROVIDED TO YOU ON AN "AS IS" AND "AS AVAILABLE" BASIS. BANK MAKES NO WARANTEES. EXPRESS OR IMPLIED WITH RESPECT TO REMITTANCE FACILITY
10 P - If you request the cancellation and refund of a previously requested remittance payment, TOML/Bank are under no obligation to process or honer such request.
In another incident I transferred money through remit2india and they transferred to IDBI bank. I sent at least 10 mails but no reply from remit2india. Finally I have to call remit2india. they told that IDBI bank had not accepted remittance, which I was not able to confirm from IDBI bank, and then I requested them to transfer money to my another (HDFC) account.
so if you want to transact with such company with a combination poor processes, biased terms and conditions and poor staff be prepared for
your money may completely gone and you can't do anything
you have to fly to Mumbai to fight legal case
you have to make plenty of ISD calls to their customer center and send numerous mails
never be lured with their promotion offers. you will never get it.
may be their exchange rate is 10 paise better than others, but it is of anytime between 3 to 7 days after transaction. I always got lesser exchange rate than that of day of transaction. Their must be a big scam - like they do bulk of their transaction on some days in a week when exchange rate is low.
