Nov 21, 2012 01:45 PM
3419 Views
(Updated Nov 21, 2012 01:48 PM)
Subscription number 1074828102 Purchased in November 2011 Since June 2012 I have been complaining right upto MD level that there are two faults in transmission :
1.Sound stops for brief period frequently in all channels.
2.The sound starts 4-5 seconds after picture on changing channels. I have not yet paid attention to picture quality
Whenever these guys visited, they started finding fault in customer, dish antenna, TV set and so on. However, they could never find any defect.The second problem was set right by them on their own which was actually a transmission/software fault.
The first complaint still continues since June 2011. Nothing has been done.Since 13-11-2012 Company has stopped completely responding to calls and emails right up to their MD level.Total blackout has been done to avoid complaint.There call center asks for service charges. The company has very bad product, more bad service and still more bad trade practices which tantamount to cheating. Claiming to have collaborations and Tata Business Excellence Model , the company has over all thidr rate product and service and doing lootmaar.This is also evident by just 0.65 score on scale of 10 for consumer satisfaction on another consumer website also.
While I am not using the service since 13-11-2012, charges are being debited daily in my account by them.They and their dealer refuse to return my money and take back their faulty apparatus. It is outright harassment and defective product and services. Just avoid this company.
