May 10, 2017 03:44 PM
3940 Views
Just before the launch of Reliance Jio 4G services I was a customer of Photon max wifi. I bought the device at a price of Rs. 2000 and was on a 20 GB unlimited plan. This plan costs me around Rs. 1000+Service Tax. What I like the most with photon is the 20 GB unlimited plan at a very reasonable price. However, my actual data consumption was quite low after downloading numerous apps and games I used to consume hardly around 7-10 GB. The device is a plug and play device and doesn't require installing any software. Also, with this wifi device 5 person can connect at the same time.
I was happy with them but one thing that was a concern for me was the speed issue.
In their website they said it provides a speed of upto 6.2 Mbps. However, everytime I did a speed test I found that it is not even 1Mbps. It used to come hardly around 512 Mbps as download speed and 312 Mbps as upload speed. I called their customer service a number of time complaining about the speed and everytime they told me that your area comes under a high consumption data area but they will ask the Technical support to give me a call and sort the issue. The Technical support indeed call me a number of times but the speed issue remain the same.
The best thing about Tata Photon is their excellent customer service staff. I never found such polite and helping support team with any other company. When you talk about Tata and you take any of their product and services, the main reason of their success is they work towards the betterment of the society and for customer satisfaction and profit comes later on their business plan.
So, now the conclusion is when Jio is offering 7-18 Mbps speed at a much reasonable price than photon. So, there is no point continuing with them because I don't want to be frustrated with the videos, apps and pages buffering everytime.
