Aug 02, 2009 04:40 PM
1925 Views
I have been using the Konquer/ Ego handset and bought it for Rs.30K. it is really a qualitative phone but over the last few years I lost the stylus and now the phone just keeps restarting. There is no product support at all from Tata indicom. there is no one to even provide spare parts.
I dont understand why there is no product support for such a phone. all customer care executives at tata dont have a clue on it.. some of them dont even know this model.
I visited their showroom yesterday to change to a different handset but they said there are no Stocks of any model. even if we wait for stocks the showroom on a saturday evening looks sober with no lights - no action - just one or two people to serve customers.
Really feeling sympathetic for such a good organisation. poor service..no stocks for a simple handset to buy.. I am tied down to tata thanks to the CDMA technology but there are really no service support from tata. They should ideally have a range of handsets to choose from at any point of time.
