Jun 30, 2009 09:17 PM
2392 Views
I bought a tata indicom mobile (SCH-B259) on 1st Jun 09, and it was activated after 4 days from the date of purchase. On 10th Jun 09 I faced the first technical issue - (No incoming & no outgoing calls). Approached the customer care, and suggested by them to reload the SIM, but it doesnt work. Once again called them and instructed by them to reach Cell Solutions, who are the Agents to look into the Handset problems for Tata Indicom Samsumng Models.
Dont know, what they identified the issue from the handset! but they reloaded the Mobile software. After reloading the same by them, current issue doesnt resolved, but additional problems (Poor Display Contrast - no adgestments option, and Keypad no response). Immediately questioned them, why and what is the reason of the problems. They said, we dont know, and we need to send the Piece to SAMSUNG head office. Given the mobile along with the SIM card to them.
It has taken 17 days to get the response and in the mean while I approached the Tata Indicom customer care and argued with them, since I bought it from the same Tata shop and TATA is printed on the Mobile handset. Finally they agreed to deduct the 250/- max from the bill payment, and did not promissed to replace the handset, even the problem created by them (Cell Solutions - Agent for SAMSUNG of Tata Indicom).
Finally they called me on 26th Jun 09 to collect my mobile phone and said it is ready. While taking the mobile again observed the Keypad no responce infront of them. But the Display problem is resolved. When I orgued with them to clear the problem or replace the handset, they dont know any thing, and they need to send it back to SAMSUNG again. I dont know why cant they replace the Handset, since they created problem? I havnt take it back, since still the problem persists on the mobile handset. Once again called the Tata Indicom customer care, and questioned about the situation.
Byt the time they closed the ticket, which was raised for this issue. Since already closed, they have to open another ticket and need to wait for the responce. Why should they close the ticket and why it need to open another one. Who asked them to close it? With out my confirmation they closed the ticket. And now today 30th Jun 09, got the call from customer care of Tata Indicom and questioned what the issue? Discussed the same, what exactly the problem once again. and still they are not agreeing to replace
