Jul 14, 2009 04:35 PM
1735 Views
On April 10, 2009 we bought the much hyped (by the dealer) vGlide from Virgin Mobile. Attractive looks, nice connectivity, cheaper to use was the mantra of the dealer who sold the phone to us.
Virgin pays on incoming calls as all of you might already know. From Day 1 we didnt have any incoming calls. Just outgoings seem to work (because virgin earns on outgoing and loses on incoming) We thought it might be some network issue and will be resolved soon. However, the problem persisted.The phone seems to be going into sleep mode every few hours if its inactive. As soon as we have called someone using the mobile we start to receive any incoming calls. If we dont then the phone is always in an unreachable state irrespective of indoor or outdoors.
We lodged a complaint with the help line. They guaranteed a resolution to the issue in the next 24 hours but with no avail. The dealer has refused to deal with this problem. Tata's technology, customer service and products suck.
We have to add an alarm to wake up this phone every few hours for others to be able to contact us. Very poor service and product indeed. We will never buy a TATA product.
