On Friday I ordered food at 1 pm under fast delivery for my son to be delivered at his Institute. The time was showing 21 minutes and as per app delivery boy was restaurant.
Thanks to swiggy world class excellent and commendable service, food was delivered around 2pm. Thanks again to Swiggy my son was unable to eat food and was hungry and attending class without food.
When called to swiggy, they have nothing to say, we are sorry, we apologize, we understand your situation, pls wait, delivery parter was unable, there were multiple delivery, we understand your frustration, this will not be related, we have shared your feedback.
We can cancel your order if you do not want to wait. We can offer you Rs. 100 coupon, which is fake and cannot be used anywhere. This is after experience, where coupon provided never work.
Once the food was never delivered, just kept me waiting for more than one hour, once the packing was torn, twice food was delivered late.
The standard reply is sorry.
They don't care for customer, they charge hell lot of money and dont have transparency, attitude or commitment for service.
Swiggy just believe in earning money, cheating, fooling, humiliating, insulting, take for ride and giving false and un reliable information to customer.
They treat customer as beggar and humiliate by offering coupon of Rs. 100.
When ask for justification, turn the topic to food quality to avoid.
THIS IS WHAT SWIGGY IS, MOST UNRELIABLE, UNTRUSTWORTHY AND JUST BELIEVE IN EARNING MONEY AND FOOLING, HUMILIATING, INSULTING CUSTOMER AND TAKING FOR RIDE. THEY DON'T HAVE ANY CUSTOMER SATISFACTION POLICY.
Further delivery person is great, if after giving delivery instruction not to call, he calls several time and my son have to leave clas to receive the food.
SWIGGY DOES NOT CARE FOR CUSTOMER, VALUE CUSTOMER TIME AND MONEY.
ONE SHOULD KNOW THE REAL FACE OF SWIGGY AND GIMMICKS PLAYED BY THEM HARASS THE CUSTOMER.
