STAY AWAY FROM SWIGGY. Review on Swiggy

I ordered few items along with Chilli Chicken for my son. My son likes it with Chapathi and specifically instructed to provide Chilli Chicken Gravy and not a dry one. I ordered from a nearby restaurant where I know they even ask whether gravy or dry when you order Chilli Chicken.

Anyway, I paid online and got the order in around 1 hour. When I opened the order I was surprised to find dry chilli chicken, From then I called the customer care multiple times to change the dish but their standard response was - "It was restaurant's issue". Knowing very well the restaurant, I can't believe it.

Then I escalated it and tried to talk to their manager. He had a weird explanation that as the item was in their "Starter" list so they provided dry item. And that they had informed the restaurant about my instruction and its the restaurant who missed that.

Now, if I am paying to Swiggy, whose responsibility is to deliver me what I ordered.

STAY AWAY FROM SWIGGY