I ordered a wooden shoe cabinet rack from Sunrise via The Timber Guy website.
The order was placed on September 30th and was delivered on December 4th after multiple follow ups. This was well beyond their requested timeline of 4-6 weeks.
The product I received was damaged and wobbly. The finishing was reasonably good. I wanted to talk and understand the next steps and requested a call back. Didn't receive a proper response. They asked me to find a local carpenter to fix. I requested a couple more times for call back but no avail. No one responded on their published number also. Frustrated with no proper response from them,
I finally asked them to take back their product.
For this the response was prompt. They highlighted the terms and conditions on their website about why they can't take back the product.
Finally they sent a kit for a local carpenter. I got it touched up but the overall finish of the product is ruined..
Would never buy from them again. Their products may be good but God forbid if there is any damage during transit, they completely wash their hands of the order and product.
