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About Sleepwell Mattress

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Sleepwell mattress
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Jan 07, 2025 06:44 PM 1483 Views (via Mobile)

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Sleepwell Cares

Sleepwell is working closely with MouthShut.com to enhance customer satisfaction.

I purchased 2 sleepwell utsav mattresses direct from sheela foams Ltd.


Unfortunately I never knew the company sells cheap low quality products which lasts hardly


1 year as against their claim of 7 years and a free replacement if quality is defective.


My old age mother was using it . She started complaining about hip and leg pain. We did not realize it's the sleepwell mattress.


After extensive tests and scanning, the doctor advised to check the bed.


There we realized, lumps and sand bag hardness were being felt throughout the bed.


A complaint registered and a fellow came unwillingly to inspect.


He suggested replacement and took up photos and bills promising replacement.


Next day the company refuses to replace and says the bed is ok and warranty is over 2 months ago. I.e 2 years passed.


How the deceive innocent customers and selling low quality products.


If the company really care about their customers please contact me @ 8072511500. OR I will visit every social media platform and expose the company's scam & shoddy products and the local representatives.

Brand Response

Hi,
We sincerely apologize for the inconvenience caused to you and your family. We understand how important quality and comfort are, especially when it comes to the well-being of your loved ones.
Customer satisfaction is our top priority, and we are committed to resolving this matter for you. We take your feedback seriously and regret any misunderstanding regarding the warranty and product quality.
Regards,
Team Sleepwell

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By: Sleepwell | Jan 08, 2025 11:39 AM  (Updated Jan 08, 2025 01:33 PM) imageComments 1

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