Oct 25, 2007 11:14 PM
1600 Views
I live in Jayanagar, Bangalore. I am writing this review - after being "disgusted" with SIFY- their service and attitude towards customers. my saga of getting a broadband connection from Sify and getting it to work is the worst ever tragedy that even Shakespeare cant match. right from the marketing guy to the regional manager - their attitude "sucks". Apparently they never heard about customer service.
I applied for a connection on 8th Oct and was promised by the marketing guy that I would get my connection in 2 days. then he disappeared and wouldn't answer my calls. I made 103 calls to him (really!! 103!!). then on 14th, they connected the cables. it was some local cable guy who did the job, but still no connection. then those guys disappeared and wouldnt pick up their phones.
All the while, I kept calling their call center guys and protesting. I called up every single rank of employee - from the receptionist to the regional manager, but everyone passed the buck (nobody was willing to take up the responsibility and rectify the problem). the service and attitude is pathetic, disgusting, revolting, repulsive, obnoxious I can use dirty words also, but this is a public forum.
Even now I am waiting for my connection and I am writing this from a Cafe.
My advice to prospective customers - NEVER TAKE A BROADBAND CONNECTION FROM SIFY EVEN IF THATS THE LAST THING U DO.
