Mar 29, 2008 06:28 PM
1778 Views
I have a Sify Broadband connection since last year. My user id is "bsai" and residing in secunderabad. It has several interruptions throughout the period and every month you have to face 4 to 7 days of disconnection of service due to one or several reasons. Recently, it had developed a BB108 error on 7th march 2008 onwards. On 11/03/08 at night 9.30pm, the local operator came and made some temporary joint and it hardly lasted upto 12/03/08 morning. On 12/03/08 once again, I made a complaint but the connection has not been restored so far. If you ask customer care, they will say that the problem is escalated to higher official and it is going to be rectified very soon/today itself, but not done so far and they made an entry into their records as "the problem is in the local power supply and the same is rectified".
Actually, a hub is required to restore the connection. So far, I have spent 100/- for making phone calls only but of no use. I am so much disappointed with their attitude. If you insist on your complaint status, they will say that local operator is not co-operating with me and when I asked for the refund, they advised me to take the cable or go and settle with local operator myself and Sify is not responsible.
I never come accross such a irresponsible attitude from a private organisation. Even BSNL is in providing better service but they have a exchange capacity problem in my area.
I advise all of you and especially secunderabad locals not to opt for Sify Broadband otherwise you will be dissappointed with their attitude, service and charges(256kbps with 1GB data transfer costs 567/-+50/- per month).
