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37%
1.99 

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Mumbai India
It Broke
Sep 21, 2010 07:06 PM 20473 Views

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I recently moved into a new building which was outfitted  with solely Siemens technology - our flat includes this Siemens washer  dryer. Our previous three flats had washer dryers which were of varying  age and use; this was our first experience with a brand new washer dryer  and we had very high hopes for it!We were able to get three (yes, only three) washes out of it before it  broke and we had to call the maintenance guys in. Basically what  happened is that I was loading the washer with sheets which had  highlighter stains on them (my fault!). I realised I hadn't sprayed them  with Vanish so I pulled the sheets out to spray them, leaving the door  of the washer open. It began beeping, quite irritatingly, so I hastily  shut the door, hoping that would stop the sound. It did, but it also  started the 3+ hour cycle (washing + drying) - with only a few  pillowcases and NO laundry detergent inside! This began an epic battle  between me and the washer dryer which involved turning it off, shutting  it down at the mains, leaving it for 15 minutes and coming back to try  it again for literally the entire day. Nothing worked - it continued  going back to its soapless load - and I finally resolved to just let the  cycle run, hoping that I would be able to at least open the door when  it finished.


Fat chance! The door then refused to open at the end of the cycle, as  the cycle NEVER ENDED! It stopped with 0:01 time left and no amount of  turning it on and off at the mains would make it budge from this. After a  day of letting it sit there, it finally relented and let the door open,  but nothing would make it reset the actual washing settings. We finally  called in the maintenance guys, who worked their magic, and the washer  dryer has now been (I'm sure reluctantly) working OK. I'm now, however, terrified of setting it myself and make do  it  before I put the load in. It was a very disappointing start to our  life with a product from a brand that we typically trust!


Brand Response

Dear drish.37,
We have recently tied up with Mouthshut and we hope that your issue has been resolved. For any queries in future you can email us at service.in@siemens-home.com or contact us on 1800-209-1850.
With Regards,
Siemens Home Appliances Team

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By: siemens_homeappliances Deactivated | Jun 29, 2015  07:36 PM imageComments 0

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