Mar 16, 2025 11:37 PM
751 Views
I am Tsering, a passenger on Nepal Airlines Flight RA-225 from Kathmandu to Bangalore on February 27, 2025(12:15 – 15:00, PNR: 13LHTD). I am writing to formally express my frustration and disappointment with the way my flight cancellation was handled.
Firstly, my flight was canceled without any prior notice via email or phone, either to me or my travel agency. Upon arriving at the airport, I found that several managers were present, yet none of them seemed to know what to do. When I informed them that my family and I needed to reach Bangalore urgently for our New Year celebrations the next day, they showed little concern or willingness to assist.
After repeatedly going back and forth between different offices and waiting for answers, I was finally told that Nepal Airlines could only fly us to Mumbai, and from there, we would have to arrange our own travel to Bangalore. This was shocking and unacceptable, but since we had no other option, we had to agree.
Upon arriving in Mumbai, I learned that Nepal Airlines had arranged connecting flights for some U.S. passengers from Mumbai to Bangalore, while leaving most of us stranded without any support. I attempted to contact Nepal Airlines at+977 985 110xxxx, but my calls were ignored. I also sent messages via WhatsApp, which were seen but not responded to. When I finally managed to speak to someone, I was blamed for going to Mumbai, and was told that because of this, the airline would not book us a connecting flight.
This response was shocking and completely unacceptable. Due to Nepal Airlines’ failure to provide proper assistance, I had to book my own flight from Mumbai to Bangalore at a high cost, with no compensation or refund.
I have videos and pictures as evidence, which I will be sharing on my social media platforms soon. I urge Nepal Airlines to take responsibility for this situation and provide a refund for my additional expenses, as well as an explanation for the poor handling of this issue.
