May 27, 2009 03:56 PM
3851 Views
(Updated Jun 01, 2009 02:37 PM)
I had applied for Reliance Netconnect plus wireless internet service on23rd of March. And that was the last day for getting the 2 monthbundled unlimited usage(10GB) free; that is worth Rs 3500. The next day I have got a call from RCOM that I am eligible for this offer. The official also asked me if I would like to see a demonstration of the wireless device. I said yes and after seeing the demo, at my home, Iagreed to purchase this. I paid Rs 3500 to the dealer for the device on04/04/2009. I got the device and connection was enabled. Everything was good.
The problem begins. Contrary to my belief that I'll get Rs0 bill for the first two months, at end of the first month I have got a bill, of Rs 383, from RCOM. The bill amount should have been Rs 0. I have registered a complaint with them. I haven't got any response.Instead I am getting regular calls from RCOM for non payment of bills.Every time I get a call I tell them the full story. And each official agreed to resolve my issue.
Now one day I planned to visit my native place, Jaipur, to meet my parents. I was hoping that my business/work will not suffer because I can work remotely using the device I purchased from RCOM. I reached Jaipur and discovered that my internet is not working. I called up the toll free number of RCOM(1800 3000 5555) and learnt from the official that my connection is deactivated due to non payment of bill. @#$#$%&%. I also learnt that a new bill is also generated for the second month. The second bill is of Rs 1125. Again the bill amount should have been Rs 0. I again registered a complained. I was told that the problem will be resolved in 24 hours.
I had registered my grievance at the Consumer Online Resource & Empowerment Centre(https://ccccore.co.in/ or https://core.nic.in/). Let's see what happens.
Update: One week after my last complaint is registered the connection is now up. But they didn't inform me if the issue is resolved or not. I'll get to know that probably after I get my third bill.
