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MouthShut Score

79%
3.83 

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Poor poor Copy of Sleepwell... Please stay away
May 02, 2021 09:57 AM 6306 Views

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When a dealer boasts a product, you sometimes get carried away. The same thing happened with me. Instead of buying the standard Sleepwell Mattress, I fall prey to this third-rate quality product; Refresh Mattress.


They really delivered a very shabby quality.




  1. Fabric seems worn-out




  2. The mattress started sagging in one month.




  3. Within 3 months, it is de-shaped.




  4. Now, the fabric also started rupturing.






"Trying a copy a good product is not a problem, failing to copy is also not a problem; but not listening to the customer is a big problem".


They claim to match Sleepwell, but never bother to respond to customer complaint. The dealer(Khandelwal Drapes, Akota, Vadodara) did not care, Company did not care. The Customer-care at their HO did not care.


I do not know whom to approach. Mails written to the company, help desk are also not answered.


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