May 02, 2021 09:57 AM
6306 Views
When a dealer boasts a product, you sometimes get carried away. The same thing happened with me. Instead of buying the standard Sleepwell Mattress, I fall prey to this third-rate quality product; Refresh Mattress.
They really delivered a very shabby quality.
Fabric seems worn-out
The mattress started sagging in one month.
Within 3 months, it is de-shaped.
Now, the fabric also started rupturing.
"Trying a copy a good product is not a problem, failing to copy is also not a problem; but not listening to the customer is a big problem".
They claim to match Sleepwell, but never bother to respond to customer complaint. The dealer(Khandelwal Drapes, Akota, Vadodara) did not care, Company did not care. The Customer-care at their HO did not care.
I do not know whom to approach. Mails written to the company, help desk are also not answered.