I bought three tickets from Varanasi to Rae Bareli by redBus from Tulsi Travels. Varanasi Cantt to Rae Bareli was at 04:00 am on 21/11/2023. The bus runs on time. At 03:00 I asked the bus driver where the bus reached. So they say that the bus has gone beyond Rae Bareli. He drops me and my family at Bachhrawa, 35 km away, at 3:15 am. Neither the bus driver nor redBus gave me any information before I reached the station. I called the travel agent and redbus several times but no one received my call. I and my family were very upset with the service of Red Bus.