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Recommended for online recharge but not trustworth. Review on Paytm

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MouthShut Score

44%

2.61

1,15,357 Votes

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rexdrive1992

Kolkata India

6 Reviews

Recommended for online recharge but not trustworth

Jun 22, 2013 10:17 AM 3130 Views (via Mobile)

(Updated Jun 22, 2013 10:17 AM)

Customer Service:

Product Quality:

Delivery Timeliness:

App & Websites:

Reliability:

I have been recharging from paytm for quite a few months & it was totally rare that the recharges failed.

Bad experiences -

I recharged an amount of Rs. 198 but the recharge showed processing for quite sometime. So, I mailed them, & they didn't reply. Though the recharge was successful after approx. 1 hr. 45 mins. of processing. And as the recharge was successful I didn't care anymore whether they reply or not
On 22.06.2013 I am having problem recharging my number as the error says "Operator network disabled."

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Brand Response

Hi there,
We are very sorry to read your issue here. The best way to resolve any concern is to send an email to care@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues. Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!
Please provide us with the mobile number, the recharge amount and the date of the transaction at care@paytm.com so that we could check the details of your transaction and resolve your query.
Should you require any other assistance, it can also be sent to us at care@paytm.com.
Best wishes,
Paytm Customer Care