Feb 05, 2016 05:39 PM
3326 Views
Dear OYO Room Owners and Service Provider,
Please Please improve your service and take some responsibility, if you did something wrong.
I had very bad experience with OYO rooms.
The whole story is: I have booked my one day stay at OYO Rooms Mahipalpur Extension 2 on dated 12-12-2015 to 13-12-2015 with booking code: SGLH3406. I was travelling from Stuttgart to Delhi. I supposed to reach IGI airport around 2 am.
I had confirmed my booking to the Hotel(Via email) as well as OYO rooms by giving a missed-call to their suggested no.
Then, I took flight from Stuttgart, Germany to Wien. I had a change over at Wien. In Wien, I received mail from OYO rooms that, My booking has been canceled.
I called customer care service and explained whole issue. His response was " Sorry Sir, Our representative called you and you didn't pick the call. So, We have canceled your booking. I can book another hotel with higher price"
When Their representative called me, I was in plane(in aeroplane mode). So, how can I receive call. It's not my fault. and you people canceled my booking.
By co-incidence, I got internet and checked my mail. Otherwise, I could have reached Delhi around 2 a.m. and I didn't have booking.
After long discussion rude customer care representative booked another room with higher price.
In whole story, I did everything from my side but, my booking was canceled 8 hour before, I called customer care on international roaming and at last I had to pay 500 Rs. extra.
Day 2: 13.12.15
When I reached to the second booked hotel on 13.12.15, 2:00 am. Hotel manager told me that all rooms are booked and OYO rooms always do the overbooking. He was very rude and non-professonal.(Booking ID: YNXG3859, Hotel Name: Hotel Lohmod Hotel Address: A-292, Opposite Indra Gandhi International Airport, Mahipalpur Extension, NH-8, Delhi) I have to wait for 2 hours from 2 a.m. to 4 a.m. in waiting room. Then, someone vacant room and they gave me room.
Please OYO Rooms, Improve your booking systems, Hotels and service. Neither your customer care nor your hotel managers are professional.
