MakeMyTrip is a fraud company. Review on Makemytrip

I booked 2 hotels with makemytrip on 22nd Dec 2015.first one was NXT Jodhpur from 27th Dec 2015 to 29th Dec 2015(Booking ID: NH2P106211809417) and another one in Udaipur at Shiv Vijay Vilas from 30th Dec, 2015 to 2nd Jan, 2016. I received the confirmation voucher after few minutes stating that my bookings are confirmed. Before starting the trip, I called up my Udaipur hotel to check the location etc and the manager said that they are sold out and they informed the same to Makemytrip but I never received any such update from makemytrip and as per their voucher it was confirmed(I too have email from the hotel stating that they informed makemytrip about the sold out status). I thought that this might be due to any technical issue and I informed makemytrip about the same on 24th Jan. They had no clue about that and they said that they will arrange for another hotels as soon as possible but I never heard from them till 28th Jan, 2015.

Before continuing with this incident, I would also like to apprise what happened in Jodhpur, I reached at Jodhpur on 27th Dec, 2015 and once I reached Hotel, they said that they are already sold out and they informed the same to makemytrip but makemytrip again never informed me about the same(even I received a reminded mail from makemytrip a day before to apprise me my about my confirmed hotel booking). I called up Makemytrip team and informed them about the issue, they again had no clue and told me to wait for 15-20 mins so that they can make alternate arrangements. I waited for an hour with my family in my car but I didn't hear anything from them. I called them up again after an hour and the response was same but no action.I called up for around 5-6 times and waited till 6 in the evening but there was no response from makemytrip and I was forced to stay in my car with my family. Then I decided to make the alternate arrangements myself and asked my friend to book another hotel in Jodhpur for 27th Dec, 2015(since all hotels were booked already, I could not manage to book 2 nights in a single hotel and I had to book 2 different hotels for one night each). Once I found the hotel, I received a call my makemytrip and I informed them that since they could not provide the alternate arrangement, I have booked the hotel myself and the person said that they are sorry and they will pay for the extra amount and I also received an email from him in this regard. But they completely ruined my whole day in Jodhpur.

Now coming back to Udaipur case, since I had to face a lot in Jodhpur, I decided to escalate the issue of Udaipur hotel and called up the makemytrip team again and they said that they are making alternate arrangements. Till 29th, I didn't hear anything from them and then I received a call and they offered me with couple of third class hotels that I decided not to accept and asked them to offer some good alternates but I again didn't hear from them. Keeping the Jodhpur experience in my mind, I decided to book another hotel in Udaipur to avoid any inconvenience and later I received a call from makemytrip, I informed them that I have booked another hotel as the hotels offered by them are all of very poor quality. The person from makemytrip said that they will refund the additional payment I made for Udaipur booking, I asked him to drop an email to me in this regard but rather than dropping an email, they sent me a msg stating that my booking has been cancelled and they are refunding 100% amount. Then I again called them up and asked them why they have sent this message when I didn't cancel the booking but agreed to the promise of payment of additional amount made to me by makemytrip over call. Makemytrip team asked me to wait for 72 hours to review the call and after 72 hours, when I called them up, they said that booking was canceled by you over call and we never promised of making additional payment and it is not our policy(please note that I have email from Makemytrip for Jodhpur hotel where they promised to make additional payment). When I asked them to provide the call details, they had no clues. I again called them up but they hung up the phone. Then I asked them if I cancelled the booking why they are refunding 100%, why not as per the terms mentioned in the confirmation voucher, but they again ignored my question.

I am a regular customer of Makemytrip and never had such experience earlier but this time they completely ruined my vacations, I had to waste my 7 hours in Jodhpur waiting for Makemytrip alternate arrangements(that they didn't make) and more than 6-7 hours talking with Makemytrip and then I had to pay almost double money for hotels bookings. I just want to teach these frauds a lessons so that others should not suffer because of their unprofessional behavior.