Cheater, Lier, - Make My Trip. Review on Makemytrip

This is Manas Ranjan Panda.

Following is My Booking Details for Indigo Flight:

Booking Id: NF79146273452220

PNR No- SIT95Z

E-Ticket No.- SIT95Z

Planned Journey - Lucknow to Vadodara

Flight Details:

Lucknow(LKO) to Delhi(DEL) -6E769

Delhi(DEL) to Vadodara(BDQ) - 6E2026

Date of travel: 23.Mar.2020

Ticket Charge Paid- INR 7009/-

Cheating affairs of Make My trip is as follows.

Due to COVID-19, Lockdown was declared from 23.Mar.2020.

Indigo flight no. 6E769, which was supposed to be taking off from Lucknow AIrport at 0555 hrs on 23.Mar.2020 got cancelled due to the COVID-19 travel restriction imposed by Govt. of India.

I got the cancelled flight message from Indigo Airlines in my Email. on 22.Mar.2020 at 06:22 PM.

My travel plan was urgent to attend a medical emergency of my family member at Vadodara Therefore, I booked another flight for my journey.

I started chasing my refund of the cancelled flight by E.mail to Make My Trip and Indigo.

Mail Correspondence Dates are as follows.

13.Apr.2020 Time: 09:30 PM

14.Apr.2020 Time: 08:54 PM

23.Apr.2020 Time: 01:23 AM

30.Dec.2020 Time: 05:18 PM

16.Jan.2020 Time: 02:23 PM

18.Jan.2020 Time: 09:11 PM

Response Received from Make My Trip on the following dates.

Md Iqbaluddin responds 1st time on 18.Jan.08:33 PM

Aritrica Chakraborty responds 2nd time on 19.Jan.06:49 PM

saying that, my refund request is in process and soon I will get the refund.

Finally, I received a mail from Make My Trip on Mar 3, 2021, at 4:34 AM saying that -

A refund of ₹362 has been processed.

The refund Calculation received from Make My Trip is given below.

Total Paid- ₹ 7, 009

Airline Fare -₹ 6, 714

MMT Convenience Fee -₹ 290

Donation Amount-₹ 5

-

Deductions- ₹ 6, 642

Airline Cancellation Fee - ₹ 6, 352

MMT Convenience Fee- ₹ 290

Here, I want to ask to Make My Trip and Indigo Airlines that,

1- When the flight is cancelled due to the COVID-19 travel restriction imposed by Govt. of India, why are you penalising me by deducting ₹ 6, 642 of my hard-earned money.

2- Customer is the culprit, whatever be the situation, Make My trip don't want to lose his share. It is clearly visible, Make My Trip has charged ₹ 290 as MMT Convenience Fee while booking the ticket and again has charged ₹ 290 as MMT Convenience Fee in the name of cancellation of the ticket.

I would like to mention here that, I have not cancelled any tickets. The flight was cancelled due to the COVID-19 travel restriction imposed by Govt. of India. For what reason, Make My Trip is shocking my blood like a vampire.

3- I appeal to MakeMyTrip, and Indigo Airlines that, I don't want a refund of ₹362.

The way you both have stolen my hard-earned ₹ 6, 352, Please keep ₹362 with you and divide it in the ratio of 50:50 among yourself(₹ 181 each).

4- I recommend Mr. Modi, to please award Bharat Ratna to these two peoples for looting common men hard-earned money without any reason.