Jul 16, 2007 10:40 PM
3333 Views
(Updated Jul 22, 2007 10:04 AM)
MakeMyTrip Cares
MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.
I want to share my two consecutive experience with makemytrip.com
Most recently, I had booked ticket for delhi-mumbai. I had to cancel the ticket due to some unavoidable reasons. I had to follow up for 20 days to get my refund but received partial only. Full refund is still not received. I was told that I would be refunded taxes and only 5% will of base fare will be charged as service tax. To my utter surprise I was charged 5%+ Rs250/-
My ticket ref no is D671594
2nd case was when I booked ticket for mumbai-delhi on jetairways. I was charged Rs500/- extra than other sites. Immediatel I talked to customer care and I was assured that I will receive refund. 3months passesd - but no refund.
My ticket ref no is D502290
In both the above cases, my concern was read by makemytrip.com team and actions were taken. I was refunded back the extra money charged.
I want to thank makemytrip.com team and hope permanent counter-measures have been taken by them.
Regards,
Tarun Singla
