Nov 01, 2013 01:24 PM
2388 Views
LG SAYS NO REPAIR SO BUY NEW PRODUCT. NO ESCALATION MATRIX OR PHONE NUM ON WEBSITE, THEIR MD DO NOT RESPOND
RAJEEVBHARGAVA@YAHOO.COM, 9810021514
Mr. Soon H. Kwon
Managing Director
LG Electronics India Pvt Ltd
Plot No 51, Udyog Vihar, Surajpur Kasna Road,
Surajpur, Greater Noida, - 201306
Dear Mr. Soon
I thought to give you one more chance before I move to competition tribunal . One of my friends has LG products and has one particular TV as per sheet attached which is not working now
There was a problem in the TV I showed to the authorised centre in Indore who gave me in writing that this TV cannot be repaired since LG doe not provide spare parts and must buy a new one
Somehow I was not convinced because a company like LG who believes in customer care and wants to retain customer will have such poor quality and selling products which cannot be repaired
I request to let me have your comments as I feel this dealer has given wrong information’s and may be to defame LG
However if this is true that you make not repairable poor quality items in India, I will be constrained to take it up on different websites and consumer forum so that people know while buying that their items cannot be repaired
Look forward to your favourable and honest response
