May 31, 2008 05:20 PM
2930 Views
I had a nice Image of Kotak Securities and Bank before I dealt with them, It all went Down and I realised Good can Lure the Customers but that does not necessarily mean Good Service .
1st I had given a margin money so that I would get Low brokrage, but I got the Same Brokrage as a regular joe would get after paying 750 Rs /-, after complaining what they say is Sorry it was the fault of sales person, who the hell cares about sorry and the sales person was from kotak .
2nd the User Interface is below average . I know it because I use both ICICI and Sharekhan . It is not very User freindly and Why there should be a concept of maintaining a Minimum balance of 1000 Rs /-.
3rd Customer Care is again below average . ICIC is expensive but the only reason I like it because you would get somebody to listen to your Grevience at the end of the Day . . . .
And the Biggest reason I find it incompetent , I belive a month back there was a Big fall in the Market and the kotaksecurities website was not working on calling I got the information that the website was down and they could not take order on phone too the Website came back after 2-3 Hours . This is Horrible . . . . my experience says that one should Distance himself from these kind of service provider as soo as possible and thats what I doing by closing my account . . . .
