The product shipped is not the one offered. Review on Koovs

This is really not a place to to buy from. I bought a Tommy Hilfiger Men's Wallet worth 2599 at 599. After making payment I was not sent the product for 2 weeks and only after I called up I learned that the product is not available and thats wht it is delayed and will be shipped in 2 days. Later they called me and told that the color which I chosse is not available and gave me a different option I said sent it atleast. to mt surprise the product sent was not the same quality which was offered. It was not even worth 600. After that when I complained they said that they will arrange a reverse pickup and I asked to do so(over mail) but now no body is responding from there side.

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On Sat, Jan 28, 2012 at 2:00 PM, SHARAD MUKIM wrote:

Hi, I ordered Tommy Hilfiger Men's Leather Wallet(Black colour) on 8th of Jan 2012. I didn't get any update about my order status for next 10 days and only after followup I get to know that the product is not available and it will be shipped by next week. After the week around 23rd Jan I got a call and told that black colour is not available and brown colour is getting shipped I said ok as I was already waiting for the product for long time. I am too much unhappy when I received the product which is below standard and not the same quality I ordered. The Wallet which I received is not a leather wallet and not the one which was offered with 81% discount.

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Thanks & Regards

Sharad Kumar Mukim

koovs team info@koovs.com

Jan 30

to me

Dear customtakeouter

We really apologize for the inconvenience caused. We will arrange the reverse pick up for the wrong product, once the product reach our warehouse we will reship the correct product to you, else we ll refund.

Please be assured you will be intimated for the same.

Thanks & Regards

Koovs.com

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Regards,

Koovs team

080-67880666

http://www.koovs.com/support

SHARAD MUKIM

Feb 2

to koovs

Hi,

Please do this asap as it is already about a month after I placed my order.

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Thanks & Regards

Sharad Kumar Mukim

SHARAD MUKIM

Feb 18

to koovs, sanjay, samsom

Hi,

I am still waiting to hear on this. I was told on 30th Jan that a reverse pickup will be arranged and my complaint will be resolved after that.

Could you please let me know How many days/Month or year I have to wait for this.I placed my order on 8th of Jan and its now almost 2 1/2 month.

Also please do let me know If you are not able to resolve this.

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there was no response from them.