Incredimail Customer Service. Review on Incredimail

I bought the Incredimail Premium Package and it worked great. Lots of bells and whistles to make your emails fun. However, I recently had to reformat my hard drive which meant I had to reinstall Incredimail. This shouldn't have been a problem. I went to the website and downloaded the latest free version and when I went to enter my registration number I realized I didn't have it. No problem, I clicked on the link on the Incredimail website and requested that my registration code be recovered and sent to me.

I even had a copy of my invoice with everything on it EXCEPT the registration code. So, 2 weeks and 7 requests later, I still haven't received my registration code. There are no phone numbers available and all the recover registration code links go back to the same message box that accomplishes nothing. Incredimail might be great but their Customer Service is the worst.