Jan 06, 2012 10:18 PM
18226 Views
HSBC has one of the highest charges that they levy, for every service on their credit card. I have a platinum card, and the least that I would expect is proper services + cordial customer care executives.
But I don't understand this- this company is all out to cheat and intimidate people.
For a few months, they don't send bills - then they start sending the bills (after repeated complaints, of course) - then when you are getting the bills on time, they suddenly say that my mails r bouncing (even when I have documented proof that I am getting the last few bills on time).
So if I don't update my e-mail id, then they will stop sending me bills again. They have a very shady customer care:
a) Calling up the call centre will eat up at 30 minutes, even for a trivial thing.
b) Writing on their online secured portal leads to shady, ill-informed and intimidating replies.
c) Nodal officer (don't know if they actually) only reinforces your lack of faith in the company.
My well wishes to those customers who, just like me, took their card.
