Hi, this is in reference to a Fossil smart watch purchased by me on 6th June’22 from your Rajouri Garden store. I am not at all satisfied with the watch as there is no connectivity, no battery backup. I had put this in notice of your staff both Fossil and Shoppers Stop via call on 6th June itself and was told that I can not get a refund even if I have faced the issue within 3 hours of the purchase.
On 7th June I spoke to Anil, Satveer and Deepak at your store and according to Fossil employees I was eligible for an refund however according to Deepak he can either issue a cr note or an exchange of the watch.
So I went for an exchange on 13th June’22 and told Deepak and the female staff of Fossil that if I still face the same issue with the watch I will want a refund as I had raised my concern on the very first day of the purchase to which your staff agreed and said they will follow the process and will have the refund initiated.
So here I am again with the same issue so now I stand eligible for a refund, I am attaching the invoices along with some images of the watch as the watch was kept idle still the battery was draining out.
I would want to bring to your notice that I purchased Fossil so Fossil is equally responsible to attend to my issue and should speak to shoppers stop to give me a refund coz shoppers stop is just a store from where I purchased your brand.
