Feb 22, 2025 04:34 PM
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Life-Threatening Negligence & Poor Patient Care at Fortis Gurugram
I am deeply disappointed with the severe medical negligence, mismanagement, and unethical billing practices at Fortis Gurugram, which put my 79-year-old mothers life at risk.
1. Life-Threatening Negligence in the Emergency Room
On February 9th, around 11:30 PM, a male nurse stopped my mothers IV to administer a heart-related injection meant for another patient.
Only when the other patients attendant screamed did the nurse realize the mistake and walk awaywithout restarting the IV.
My brother had to personally request the nursing staff to restart the IV, which had been carelessly stopped.
This was not a simple errorit was gross negligence that could have been fatal.
2. Poor ICU Handling & Lack of Communication
On February 20th, my mother was moved to the ICU for a central line placement.
Her potassium correction and DVT pump were removed without informing the attendants, despite her low potassium levels.
She was left without timely food and medication, causing severe distress, until I had to personally reach out to the treating doctor.
This lack of communication and delay in critical care is unacceptable in a reputed hospital.
3. Unethical Billing Practices
Fortis is overcharging for basic services that are generally included in the room rent. CSSD charges(₹350/day) and linen/laundry charges(₹200/day) were billed separatelya clear case of inflating costs.
4. Fortis' Response A Cover-Up
Instead of taking responsibility, Fortis response attempted to downplay the emergency room incident, stating that the nurse was proactively checking the drip instead of admitting to the actual error.
The issues with food quality, ICU mismanagement, and unjustified billing were met with vague justifications rather than concrete solutions.
A Hospital That Prioritizes Profits Over Patient Safety
Fortis Gurugram claims to provide top-notch care, but my experience shows a lack of accountability, responsibility, and sensitivity towards patients. Hospitals should be places of healing, not money-making ventures that put lives at risk.
I demand strict action against the responsible staff and a transparent resolution. If not addressed, I will escalate this to medical regulatory authorities and consumer forums.
Would you trust a hospital where a wrong injection could be given to your loved one? Think twice before choosing Fortis.
