Feb 07, 2015 09:20 PM
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Never book any Andaman package with Ezeego1
This is in reference to the trip which was organized by Ezeego1 to Andaman starting 29th December to 3rd January 2015.
We regret to inform you that the trip was very pathetically organized and very unplanned, despite of the fixed itinerary.
Firstly, our trip to Ross Island was planned on Day 3, which on Day 1 at the port blair at night around 7:30 p.m. the representative named Sandeep after seeing the Cellular Jail light and sound show, informs us that  Ross Island is closed on Wednesday, so we need to go on Day 2 and see the city tour on Day 3. But if we would have decided to do so, we would have wasted our second half on the Day 2. So, we decided to move towards the Baratang Island(with an extra charge) and drop off Ross Island at all from the itinerary. Â
Pointer 1: Didn't Ezeego know that Ross is closed on Wednesday? If not, then it reflects lack of knowledge and experience or it simply means that they have not planned the itinerary before in advance it is only the printed version they release three days prior to travel, irrespective of your dates of the travel?
Secondly, after arriving at Havelock Island, we were transferred to the Hotel, where the receptionist could not allocate us the room before 45 mins, as the rooms were not booked on our name, as per their records, our name was not on their list, so they tried calling the local representatives who had booked the hotel but they could not connect. Simultaneously, we tried calling our supposedly local co-ordinator Bahadur, who also was not picking up the phone. Ultimately, we had to call Ajay at whom we shouted for our room confirmation, then there was a call at the Hotel and we got our rooms immediately. Similar waiting period also happened at TGS Emerald on Day 1, but we didn't reacted to that because we thought it may be just a confusion.
Pointer 2: Didn't Ezeego had the travelers details, name and contact number, well in advance or it is just in hay wire they book the rooms. If that is so, then why do we receive the mails from Punya or anybody for the confirmation. Â Are these only the formality?
Thirdly, it was 1st January and the most disastrous day the Ezeego would have planned for us. We were asked to be ready by 7:00 a.m. in the morning for our pick-up to be done from the hotel for the transfer to be done at the Elephant beach, and later half for Radhanagar beach as per our itineray. We kept on waiting till 8:30 a.m. in the morning until our local representative Bahadur, including Sandhya nobody was responding. Later, around after the drunk man Bahadur woke up at 9:00 a.m. in the morning and said that we will take you to Elephant Beach at around 11:00 a.m. as there is a petrol diesel problem in the island and it is not possible to go. We said ok, not an issue till that we will spend some time at the Resort. At 10:00 a.m his person named chotu comes at the reception and asks us to fill the forms for the transfer at the Elephant Beach and to be ready by 11: 00. At 11: 00 again we tried calling them but nobody responded. Ultimately, we rushed towards the main jetty by an auto with the help of local people to understand the situation of transfer to Elephant beach. On the spot we were shocked to hear and see as to what had happened. In order to go to Elephant beach, you need to submit the form and as per the que your name will be called and then you will be transferred to Elephant beach. Firstly, our form was not submitted, and because of which our names was not there in the list.  When we called up Bahadur, he came also at the spot, he said he tried submitting the form in the morning at 7:00 a.m. and he is trying since 7: 00 a.m. but the officials did not accepted the form. We asked him to show the form which he had supposedly filled it to be submitted at 7:00 a.m. in the morning because how can he fill the form if he does not have the details. Can you believe it he is showing us the form which we filled at 10: 00 a.m. in the morning? All this incident happened at the counter, where we made him listen from the officer in charge that because there is a shortage of diesel on that island, they were accepting the forms till 9:00 a.m. in the morning. All the travel agents, Thomas Cook, Kesari, cox & King, Make my Trip, local agents etc are qued up since morning and their clients are going very smoothly to Elephant beach. To this incident the people there thrashed/ even slapped Bahadur for telling lies and they supported us and helped us a lot to come of this mess. Further, second half we were supposed  to go to Radhanagar beach and drop to jetty on the third day as per the itinenary for which we paid for.
Pointer 3: Who is going to pay for so much of troubles and pains that we took on 1st January, 2015, for which to enjoy we planned this entire trip and paid so much of amount. Wish such a beginning of the year does not happen to anybody. As per the itinerary all the sports activities had to be done on Elephant beach, so that means going to Andaman and not doing any water sport activity, is this what is planned by Ezeego your front brochure shows scuba diving and adventurous picture, which we were not able to do. If this is the case, then the planner does not know what is Andaman is all about¦.need not to write anything else¦.can make out from the incident reported above.
Why was we not transferred to Radhanagar beach on that day, we paid for that…why was there no transfer from Hotel to Jetty.no communication from the agents.
Experience at Havelock and trip organized by Ezeego was pathetic, tie-up with local representative is worst and my entire Day 1 of New Year went waste in fighting. So for this you need to pay us back.
