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About DEN Networks Cable TV

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Dfg India
Unprofessional DEN & their MSO
Dec 26, 2015 03:50 PM 23649 Views

Picture & Sound Quality:

Service & Support:

Value for Money:

Due to digital India initiative we decided to switch to set top box & our previous cable operator had only DEN to offer to us. Since all cabling was already present so to save on cost we opted for DEN settop box.


They charged us Rs1700 for non HD settop box & that too didn't provide us valid bill with TIN no when we asked.


As far as the cable plans are concerned, he didn't offer any ala carte  or any plan as per DEN website. No bill agian for Rs.350 that we have to pay them every month. This is ridiculous & open loot.


When I called DEN customer service center & informed them all this, they responded that we can't do anything, contact your local MSO or cable service provider.


This clear LOOT by DEN & thier MSOs. I will rate minus 5 star for them

Brand Response

Dear MrDigital,
Greetings from DEN Networks!
Firstly please accept our sincere apologies for the unsatisfactory experience you've had. However, we request you to share your VC / MAC id along with registered contact details so that we can get in touch and assist you better!
Alternatively, you can also mail your complaint to wecare@denonline.in and our customer care team will help you further.
Regards,
Team DEN

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