Jan 31, 2016 01:59 PM
8604 Views
It is a fraud company. I was told that if I pay advance for 3 months, then I'll be getting internet service 1 month extra. I haven't got extra usage from DEN. Infact, they discontinued my internet service, even 3 days before the completion of 90 days.
The salesman promised me coupons(it was specified on the brochure as well), but even after 90 days and despite of placing several complaints, my problem has not been resolved yet.
I was told that the internet connection would be installed within 48 hours, but even after 6 days from the date of payment, I could see only wiring been done and no router was provided to me,
It can hardly see my internet connection working fine all the time. Most of the time, there is no connectivity.
It takes almost 30 minutes after switching on the router, that you start getting the internet connectivity.
Whenever I lodge a complaint, I am told that my problem will be addressed within 24 hours, but that does not happen in reality. Either the problem is not solved or it takes more than 3 days.
I live in Adarsh Nagar. I was completely misguided by the salesman. The name of the salesman is Ajay - 9971544914.
DEN has no responsibility towards its customers.
These are some of the complaint numbers that I have lodged in this short span of 87 days.
MR536731
IK544188
IK544199
IR551439
IR802778
IR805490
Several more complaints were also made by me, whose complaint number I could not find in my records.
