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I would have given a negative rating if there was an option, but since there isn’t, I’m giving it 1 star. This app is absolutely terrible. If you book five passengers under one ticket, they charge a Ticket Guarantee fee of around ₹890 per adult passenger. I ended up paying an extra ₹3, 000 on top of the regular ticket fare. After chart preparation, only two out of the five tickets were given RAC status, while the rest remained waitlisted.
When I contacted customer support, they informed me that as long as even one ticket in the PNR gets RAC after chart preparation, the Ticket Guarantee amount is not refundable. This is an absurd policy—why should I pay an extra fee per ticket, but the refund is considered only for the entire PNR? Their prediction system is often inaccurate, and IRCTC’s predictions are far more reliable in comparison.
I lost nearly ₹6, 000 because of this app. Sometimes, it even books a different train than the one you selected. Customer service is clueless and unhelpful. Avoid using this app at all costs!
