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Good Product but Poor After Sales and Return. Review on Candere

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48%

2.83

2,675 Votes

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About Candere

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ayekaydee

Bangalore India

2 Reviews

Good Product but Poor After Sales and Return

Jan 17, 2022 02:01 PM 818 Views

Customer Service:

Product Quality:

Delivery Timeliness:

App & Websites:

Reliability:

I ordered a gold bracelet online on 26 December 21. It arrived on 5th Jan 22 and I realised it was small. Since there was no time to exchange it for a bigger size before the event, we initiated a refund through helpline the same day. Despite confirming refund on WhatsApp 0n 5th January no reverse pickup was initiated till 14th January despite emails reminders. The customer care number would keep getting disconnected. Finally we got through again on 14th January and again they confirmed the same reverse Pick up. Though the logistic partner has telephoned the pick up is yet to happen. They will then initiate refund after checking the product which will be God Knows When.

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Brand Response

Hi Anjan,
We sincerely apologize for the inconvenience caused to you. We truly understand the unrest that has been caused and we regret it completely. We thank you for the patience, understanding & trust that you have shown in our brand and we won't let you down. Please allow us some time to arrange a callback from our support team with concrete details. Thank you for your continued co-operation!