TILL DATE NO REPLY, UTTERLY IRRESPONSIBLE
From: Pavan Balasaria
Date: Mon, 9 Sept, 2024, 16: 15
Subject: Re: Really shocking pathetic experience while claiming warranty
Dear Team,
I am not concerned with your apologies and rosy word.
Is BOAT paying me salary and my house bill. I have paid for your product.
WHY DONT YOU IMPROVE YOUR PRODUCT AND QUALITY. WHY DONT YOUNKMPROVE YOU PROCESS.
I AM HERE TO DO TRAIL AND ERROR AND WAIT FOR YOUR SYSTEM TO GET CORRECTED AND REGUSTER YHE CLAIM.
HAVE SOME SENSE OF RESPONSIBILITY BEFOR REPLYING TO CUSTOMER. IF YOU CAN HANDLE OR ENTRAINM THE CUSTOMER REQUEST LET US KNOW.
IF YOU ARE SO INCAPBLE WHY PUTTING MAIL EVERY WHERE TO CONTACT.
WHY YOU MAKING MOCKERY, GIVING AGONY AND HARRESHMENT WHEN YOU DONT HAVE INTENTION TO HELP OR ASSIST THE CUSTOMER.
IF YOU THINK YOU ARE HAVING MONPOLY LET ME TAKE THIS MATTER TO GOVT OF INDIA UNDER MONOPOLY ACT. INFORM THEM THIS IS THE REPLY AND ATTITUD OF BOAT COMPANY
THEY JUST BUY TIME, DONT HEP CUSTOMER. HARRASH THEM. GIVE THEM PAIN AND AGONY.
THEY WANT CUSTOMER TO FOLLOW THEIR PROTOCOL, RULES AND REGULATIONS, POLICY AND PROCEDURE, TERMS AND CONDITIONS, OR ELSE THEY WILL NOT BE HELPED, ASSISTED AND SERVICE. THEIR COMPLAINT WILL NOT BE ENTERNATAINED AND THER PROBLEM WILL BE NOT RESOLVED. THEY CAN GO FAR TO ANY EXTENT. WE WILL NOT ASSIT AT ANY COST.
LET ME KNOW IF IT IS SO I CAN GO FOR ESCALATION AND LET WORLD AND ALL KNOW THE GIMMICKS PLAYED BY BOAT. HOW INFERIOR ARE THE PRODUCT OF BOAT.
DONT GIVE ME ROSY WORDS LIKE SORRY, SORRY FOR INCONVENIENCE, UNDERSTAND YOU FRUSTRATION, APOLOGIES. I AM NOT CONCERENED WITH SUCH WORDS AT ANY COST. I NEED RESULTS, SOLUTION AND RESOLUTION- NO OTHER WORDS OR THERE IS NO FURTHER SCOPE OF DISCUSSION ANY MORE.
REPLY BACK IF YOU GOOD INTENTION OF SERVING THE CUSTOMER AND RESOLVING THE CUSTOMER PROBLEM.
DONT WASTE MY TIME AND ENERGY.
Regards,
Pavan
On Mon, 9 Sept, 2024, 15: 12 boAt support
Dear boAthead,
Hope you are doing well!
We do understand that you are facing an issue with claiming the warranty. We will surely help you.
Furthermore, we acknowledge the image you have shared, and we do understnad that you are facing a claim limit issue. Apologies for the inconvenience you had to go through. Since the claim limit has been exceeded, please try registering for a warranty claim tomorrow after 24 hours from the last calim else you can also reach out to the service center for assistance.
We would like to inform you that the accessory is not covered under warranty. We understand your concern regarding the need for cushions. Likewise, we have a paid service for the same. Unfortunately, the cushion is out of stock at this moment. Hence, we are unable to provide the same. Apologies for the inconvenience you had to go through. We are trying our best to restock the product as soon as possible.
For any further concerns, please feel free to write back to us, or you can contact us at 022-6918-1920.
Yours sincerely,
From me to boat email
Dear Team,
With reference to caption Subject matter I unable raise complaint for warranty, it have tried several time but always one message technical error and "OUR LIMIT TO PROCESS CLAIM HAS BEEN EXCEEDED. WE REQUEST PLEASE YOU TO TRY TOMORROM. BOAT ROCKERZ 558 RED COLOUR DUE -Sound Latency, it's the delay between the moment you press play on a video and when you actually hear the sound. Wear and tear. Not even one year ear pad cushion cover rubber is uncovered.
Pick up address: KINSHUK BALASARIA 502 5TH FLOOR ZAKIR-C CHANDIGARH UNIVERSITY LUDHIANA CHANDIGARH NH-05, MOHALI, PUNJAB 140413
Pickup date: 15 or 16th September, 2024
CALL CUSOMER BEFOR PICKUP ON 900879xxxx. Pick up to done from Gate No 2 chandigarh university.
I HAVE DONE CRIME PURCHASING PRODUCT FROM BOAT, THAT FOR SERVICE AND WARRANTY I HAVE TO STRUGGLE.
THIS IS THE WAY YOU SERVICE THE CUSTOMER AND PROVIDE RESOLUTION AND CUSTOMER SATISFACTION.
BOAT DOES NOT VALUE AT ALL CUSTOMER, THIER TIME, WORK, MONEY AND EFFORTS.
WANT CUSTOMER TO BE ON BOATS MERCY, TERMS AND CONDITIONS, LET CUSTOMER SUFFER AND BE HARRASH ED.
SHAME ON YOU, HIGHLY UN PROFESIONAL, IRRESPONSIBLE, ARROGANT AND ADAMANT. REALLY RIDICULOUS.
HAVE ATTACHED ALL DETAILS FOR YOUR CONSIDERATION, IF YOU HAVE INTENTION AND ATTITUDE TO HELP THE CUSTOMER.
REGARDS,
Pavan Balasaria
