Jun 19, 2018 03:55 PM
3661 Views
This is regarding Contract # 13879231
I would certainly agree with most of the feedbacks given here about Asian Paints Home Solutions.
These guys are simply sales people who have no knowledge about the process/technical details.
They tend to play on words like "on-time delivery", "money back guarentee", "warranty support"
(which anyway you will not get) and blatantly compromise on quality after having charged a premium.
Local contractors who charge much less than these guys are much better in their competence and service during and after the job.
In fact, Asian Paints simply hire a local contractor and provide so called trained painters from their
regional service provider(IN Deccor Solutions Delhi) and put the complete onus on them with no supervision from Asian Paints.
In a nut shell, you are being charged for all the over heads with the actual work and key decisions at ground level taken by the painter.
While, to my dismay and with all the hasles I underwent, this is what was observed in the work undertaken by Asian Paints: -
Their hired local contractor comes to provide the painters with the required materials
Everyday, the painters are all by themselves with no supervision and no auomated machines which they claim they will use neither by
the contractor nor Asian paints personnel
The painters take short cuts by not allowing adequate drying time, missing spots, compromising on the number of coats painted etc
Agred to get one room completed as sample in 7 days, but only first coat they were able to complete in 10 days and upon asking Asian Paints said
sir delay is due to your side of not completing POP repair work, Whereas in actial they themselves started wall work on 9th day and no delay from my side.
As per agreement on mail Deepak Kumar(+91-9582922392 /+91-7017552908) from Sales team agreed to have 6 painters on site with overtime till 9 PM so that work will be finished on time.
But only 4 labour they sent and kept asking for more and more advance, despite of giving 1, 20, 000 INR Asian paints have done work of approx 60, 000 only
and keep on asking more advance, when I asked to send more labour and get overtime done, they simply stopped work and now I am left to only escalate and go legal.
In conclusion, Asian Paints does not provide you on time painting, quality service and warranty service. They simply charge you a premium for the brand name
and cut corners when it comes to the actual work.
P.S. People who wish to undertake painting work through Asian Paints please feel free to write to me here for any advise/suggestions. Note that I have proofs
to support every claim made above, which can be shared separately, if need be.
