Aug 06, 2018 10:46 PM
3723 Views
The work was extremely delayed. My wall had cement sheets.When I took an appointment with Asian Paints, the representatives came to my residence and inspected my wall.I was told that they would drill the nails on the cement sheets further inside and cover it with a "putti".However when the workers came to our site to start the work, they told us to make arrangements for a carpenter to put the nails inside.Hence the work couldnt be started.This was not told to us at the start of the project and before taking "full payment" from us.
They were supposed to deliver sample before starting the work.However it was not delivered to us.They asked us not be home on sunday saying the workers will come to work and at the same time sample will be shown.The contractor only called us at 1630 saying the workers wont be coming.They do not value customers time.
On the 2nd day of work, 3rd day being the day of completion, I was told that the selected pattern as per the catalogue cannot be made as the workers have already put primer in the wall.
As a customer I pay for what I see in the catalogue and not bear the consequences for the workers mistake.
Asian paints rely on fake advertising suggesting that if they delay, they will refund.This I only got to know after looking for customer care number on their website.But their claims are false!.When I was furious due to the delay and the quality of execution, I told the customer service guy that my work has be delayed alot! He said the company s clause of "If we delay we pay" is only applicable if you sign a contract.And a customer is not informed about this.Even when the signatures are taken from the customer to before initiating the work, the customer service guy does not inform you about this, nor is the contract offered.
This is false advertisement and Asian paints should not be allowed to publize about the same when a customer is not informed about the same!
The only thing that happens after you complain, is the different people call you asking about the nature of our complain and you have to keep repeating the same thing with no resolution.Even after you complain, the workers still donot come as per their appointed time or show an urgency to finish the work!
Please donot be fooled by these people
