Aug 20, 2016 08:25 PM
7226 Views
Airtel response time to attend to a faulty line has never been good . Now it sucks as they have started lying as well .
I lodged a service request(71765280) on 17th Aug for my landline and broadband which had become dead. Technician informed the issue is with cable in the building which the Airtel wire man will resolve within 24 hours. 48 hours later nothing progresses. And it's not a surprise given that it is Airtel. But when I called to understand why it is taking so much time I am told the issue is with INTERNAL wiring in the flat - what a lie! EXTERNAL becomes INTERNAL! Okay . If this is the case, I asked, then why don't show me your connection working until the flat junction box. So it becomes another service request . With a new TAT . It will be done in the next 24 hours. After 72 hours of disconnection, I asked for a Complaint of deficient service to be lodged(71855744) - not to mention that I wasted 40 minutes on call before I could get it registered. BUT Helloow . This has a fresh TAT of 24 hours! Happy waiting!
Remember - this is a network with Trasparency and want us to help them improve their services! This is such a disaster and with this working ethics, GOD alone can help them!
By the way, line stays disconnected and I still do not have any revert!
May be this feedback can help them improve their services .
