Worst Network for home and worst service providers. Review on 1&1Broadband

I had opted one and one broadband just because there was no other service provider in Hiranandani meadows. They are very punctual in installing and collecting the money that too everything is upfront. After installation I found out that the service is 20 MBpS only in the room of installation in other rooms there is no service even if it is a good router. I have been requesting them first shifting in the change of location of the router since the morning but these guys horrible and made me wait the entire day for sending the engineer. There is a coordination required between the Electrician and engineer and they will tell us to bring the Electrician and keep ready how can we bring the Electrician and keep ready indefinitely invite for the engineer to come. A complete nonsensical approach to the customer. They don't have a hierarchy to escalate the matters and they don't give the numbers of their seniors. Please don't go for this connection unless and until you have an installation requirement of the same room. I am wedded to them for one year yes I have taken a one-year option and cannot change the service provider in between. Think hundred times before taking this connection