A big mistake?. Review on Godrej WS200- FR Refrigerator

I had a Godrej frost free 185 fridge since 1997. A couple of months ago we received a phone call from Godrej that the warrenty period on this is over and they would give a free check up for it. They promised to send some one on a sunday. We waited whole Sunday but no one turned up. After a month there was another call and appointment on another Sunday. This time a guy did turn up and suggested that we excahnge this piece for a new Pentacool. He offered Rs.3500/- for the used piece. We agreed. I gave a cheque on the spot. In three days a new fridge was brought and the old one was taken away. They did not even start it. When it was started by us the compressor would not stop and the fridge would not start unless put on maximum. Complaint numbers we were given were useless. The receivers were always down. At one of the numbers they noted the complaint and said that some one will come within 48 hours. In the mean time my medicines, milk, vegetables all got spoiled. I must have made atleast 20 calls. Even I coud make out that the Thermostat was defective. Finally a mechanic arrived and said that teh Thermostat was defective and he would bring it next day. He did not turn up for two days. I traced him and he said that they were out of stock for this part. We asked for a total replacement of the unit. After repeated pleading a part was brought and replaced. I feel that it is malfunctioning but there is no point in complaining. A written complaint has not been replied.

Service is poor. No one bothers if you complain. I do not know how much power is being consumed. The compressor rarely suts off. We were promised a gift which has not yet ben given. A week after the unit was given they announced 30% discount.